Torrey provided us with a lot of information throughout every step of the heat treatment process. He is very thorough and extremely professional. But what we appreciate most about Torrey was that since he had battled bed bugs in his own home, he could empathize with what we were going through. This personal touch, along with his knowledge on how to rid our home of bed bugs, helped us feel confident that he would indeed take care of our problem. We would highly recommend Bed Bug Heat Treatment of Nebraska!